BSNL Customer Care Number | BSNL Complaint E mail ID – 2022

BSNL Customer Care Number – Bharat Sanchar Nigam Ltd. was incorporated on 15th september 2000 . It took over the business of providing of telecom services and network management from the erstwhile Central Government Departments of Telecom Services (DTS) and Telecom Operations (DTO), with effect from 1st October’ 2000 on going concern basis.It is one of the largest & leading public sector units providing comprehensive range of telecom services in India.

Table of Contents

    Corporate Office
    Bharat Sanchar Bhavan, Harish Chandra Mathur Lane
    Janpath, New Delhi-110 001, Phone: 1800-345-1500

    LandLine – BSNL Customer Care Number

    1500 from BSNL mobile or Landline
    1800-345-1500 from other operator mobile or Landline

    GSM Postpaid / Prepaid – BSNL Customer Care Number

    1503 from BSNL mobile or Landline
    1800-180-1503 from other operator mobile or Landline

    Broadband – BSNL Customer Care Number

    1504 from BSNL mobile or Landline
    1800-345-1504 from other operator mobile or Landline

    WLL / CDMA – BSNL Customer Care Number

    1502 from BSNL mobile or Landline
    1800-180-1502 from other operator mobile or Landline

    Enterprise Services( MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre etc)

    18004257007
    SMS Short Code for BSNL-57007
    SMS Other Operators-9482157007
    Email [email protected]
    Leased Line Call Centre: 1800-425-1957

    Complaints (Payments related only)

    Please mail us the problem details to [email protected]
    Our team will get in touch with you shortly. Sorry for the inconvenience!

    BSNL Consumer Grievances

    Customer GrievanceGrievances Online
    Customers can book their Grievances OnlineClick here
    Customers can write to CMD BSNL by e-mail at[email protected]
    BSNL Customer Care Number

    BSNL has a well structured and multilayered Customer Grievances Redressal Mechanism including Customer Dispute Resolution Mechanism. The Customer Redressal setup in BSNL has been introduced right from the Corporate Office to SSA (Secondary Switching Area) levels.

    1. BSNL strives to provide uninterrupted telecom services to the valuable customers. BSNL has an extensive grass root level Fault Restoration System (FRS) to book the complaints and ensure prompt rectification of any fault. For this customer is required to call Local Number 198 for booking/ registration of his complaint/grievance.
    2. Customer may use following toll free “consumer care numbers” for booking their complaints at our Complaint Centres (Call Centres).
    S. No.Type of ServiceToll Free No.
    1For Basic Services including Broadband Services1500 or 1800-345-1500
    2For CDMA & WiMAX Services1502 or 1800-180-1502
    3For GSM Mobile Services1503 or 1800-180-1503
    4For Broadband and Internet Services1504 or 1800-345-1504
    5For Blackberry Services1505 or 1800-180-1505
    6For MPLS and other Data Services1800-425-1957
    BSNL Customer Care Number

    Customer may dial these “Consumer Care Numbers” to obtain general information on the respective service. Thus these numbers also act as “General Information Numbers”.

    Appellate Authority

    Name and designation of the Appellate Authority of respective Service Area along with his contact telephone number, FAX number, e-mail id and office addresses is displayed in his office, Complaint Centre (Call Centre) and Customer Service Centre (CSC) and can also be seen on BSNL website.
    Details of Public Grievance Appellate Authority (Telecom Circle wise) Please Use the following form to find out the PG Appellate Authority in your Circle

    Click Here

    BSNL Complaint – Register Complaint

    • Visit Official Portal – Click Here
    • Click on Register Complaint
    • Select Service Type
    BSNL Customer Care Number
    BSNL Complaint – Register Complaint

    Fill Required details according to your complaint and Submit. you can track your complaint Status from the same Portal.

    BSNL has established “Web based Complaint Monitoring System” to enable the consumers to book and monitor the status of their complaints in their respective Service Areas.

    The details about booking and monitoring the complaints on “Web Based Monitoring System” is given below:

    • Step-1: Open BSNL website i.e.www.bsnl.co.in.
    • Step-2: Click on customer care. The following will appear on the screen:-
    New Service RequestComplaint BookingStatusStatus of Appeal
    Register for New ServicesFor Booking DocketsFor Tracking Service Requests/ Complaint BookingsFor Tracking Appeal Docket Status
    Landline/ BroadbandLandline/ BroadbandLandline/ BroadbandAppeal status only
    GSM/ CDMAGSM/ CDMAGSM/ CDMA 
    Leased LinesLeased LinesLeased Lines 
    • Step-3: Choose and click on Landline/ Broadband or GSM/ WLL for New Service Request, Complaint Booking and for Tracking Status of Service Request/Complaint Booking/Appeals.
    • Step-4: Select the Circle and use online services without registration or with registration

    Details about address for booking and monitoring the complaints on “Web Based Monitoring System”.

    • The details of Web based Complaint Monitoring System shall be published in a leading newspaper in Hindi/ English and in Local language of service area once in six month and also through its telephone bills
    • Any change in the address of the “Web Based Complaint Monitoring System” shall also be intimated to the consumers in the same manner stated above

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